Delivery & Pickup

How to Get Your Floors Fast

We want to get your floors to you fast, and here’s how we do it:

  1. Free Warehouse Pickup - as we have a wide range of products, we have several warehouses in Sydney and you can confirm the address when you select "pickup" for the items in your cart at checkout. Stocked items are ready for pickup as early as 1 hour after checkout, but best to call us to confirm.
  2. Local Depot Pickup - delivery to your closest transport depot for you to pickup anytime. May be more cost-effective than home delivery, and you can pick up at a time convenient for you.
  3. Home Delivery - delivery to your doorstep. Same or next day delivery for Greater Sydney and 3 - 8 day delivery for Regional NSW, VIC, QLD, SA, NT. Calculated at checkout based on your cart’s items.

Delivery is calculated at checkout based on your orders’ size and weight. For customers from regional areas, shipping may seem pricier, but it does cost us an arm and leg to deliver to regional and rural areas. We cover part of the cost, but keep in mind, your local store also pays for shipping and factors it into your quote. Put simply, we can still provide the lowest prices - even with shipping!

Local Depot Pick-up

Flooring Works stores our products across QLD, NSW and VIC and cost-effectively transfer stock between our partner warehouses based on customer orders.

Brisbane

  • 30 Ron Boyle Crescent, Carole Park QLD 4300
  • Standard Pickup (4 - 6 business days):
    • $250 Depot Pickup
  • Priority Pickups (within 2 business days)
    • $360 Depot Pickup

Melbourne

  • 90 Mills Road, Braeside VIC 3195
  • Standard Pickup (4 - 6 business days):
    • $250 Depot Pickup
  • Priority Pickups (within 2 business days)
    • $360 Depot Pickup

Sydney

  • 90 Allingham St Bankstown NSW 2200 (Appointment Only)
  • 246 Miller Rd, Villawood NSW 2163
  • Pickup available from 4 - 8 hours
  • Call 1800 312 848 to confirm address and location of your order, All visits to the warehouse require a confirmed phone call or email.

Perth

  • 20 Miles Road, Kewdale WA 6105
    • Standard Pickup (4 - 6 business days):
      • $250 Depot Pickup
    • Priority Pickups (within 2 business days)
      • $360 Depot Pickup

Darwin

  • 76 Export Drive, East Arm NT 0822
  • Standard Pickup (5 - 7 business days):
    • $480 Depot Pickup

Rates are based on a standard pallet size of 120cm x 100cm and 1000kg, Orders on longer pallets and heavier will have additional fees applied.

FAQs

How are deliveries priced?

There are 2 reasons - (1) weight and (2) size. Flooring is quite heavy, typically between 16 - 25kg per box, with average deliveries between 500kg and 2000kg. Our floors tend to be 15% heavier than the average floor you may find, because of their enhanced density core (makes it more durable and solid underfoot). Secondly, some floorboards extend up to 2.3m, making them take up 2 pallet spaces on a truck.

 How do I exchange or refund a product?

  1. Please contact us by email with your specific refund request and your order number to: support@flooringworks.com.au
  2. We will first try and rectify the issue by providing an exchange of the product.
  3. If you are not interested in an exchange, we will fully refund your order.

Upon receipt of your request, we’ll be in contact within 1 business day to notify you of next steps. Upon refund approval, you will need to deliver (safely) the products to our warehouse. As soon as we receive and inspect the goods, we’ll process your refund and you should receive it instantly or in a couple of days.

Will the driver help me unload?

Yes, for less than 1 tonne deliveries, the driver will help unload but will definitely need your assistance. For over 1 tonne deliveries, the driver will have a machine that helps unload onto the driveway or somewhere convenient and safe. Please note, the driver will not assist with carrying the floorboards into your house.  

 

FAQ – Delivery Instructions

Q: How do I provide delivery instructions for my order?
All delivery instructions must be entered through the shopping cart page at the time of placing your order. This is the only place where delivery notes are recorded and attached to your shipment.

Q: Can I email or call in delivery instructions after placing my order?
Unfortunately, no. Any delivery instructions provided outside of the shopping cart page (via email, phone, or messages) may not be received or recorded by our logistics team. Flooring Works cannot be held responsible for missed instructions if they are not submitted through the cart page.

Q: What happens if my delivery instructions are missed or incorrect?
If delivery instructions are not submitted correctly through the shopping cart, and as a result the delivery cannot be completed, any and all additional charges—including but not limited to storage fees, redelivery charges, or additional shipping costs—will be the responsibility of the customer.

Q: Can I update my delivery instructions after placing the order?
Once your order is confirmed, delivery instructions cannot be changed or guaranteed. Please double-check all delivery details before completing your purchase.

Q: Why is this policy in place?
To ensure accurate and efficient delivery, our system only processes the delivery instructions entered at checkout. This helps prevent confusion or miscommunication and ensures your order reaches you as expected.

 

Order Changes – Frequently Asked Questions (FAQ)

Q: Can I change my order after placing it?

A: Yes, order changes are possible before your order has been collected or shipped. To request a change, you can contact us via email, phone call, or text.

Q: What happens after I request a change?

A: After requesting a change, you must follow up by requesting a new invoice to be emailed to you. This is essential to ensure all details—product type, colour, and quantity—are correct.

Q: Why do I need a new invoice?

A: A new invoice confirms the updated order details and ensures that both parties are on the same page before your order is finalized and dispatched. This helps prevent any misunderstandings or errors.

Q: What if I don’t request a new invoice?

A: If you do not request and confirm a new invoice, we will process your order based on the original details. We are not responsible for any discrepancies if a new invoice was not requested and approved.

Q: What if I realize there’s an issue after my order has shipped or been collected?

A: Once an order has left our warehouse, any issues related to incorrect product type, colour, or quantity are the responsibility of the customer. We recommend thoroughly reviewing your invoice before final approval. All returns for exchange where a new invoice was not provided at the request of the customer will be at the customers cost, Flooring works are not liable for shipping or collection of products if an order change was not made prior to it leaving our warehouse.

Q: How soon should I request a change?

A: Please contact us as soon as possible. Changes made too close to the shipping or collection time may not be guaranteed.

Q: Why is this policy in place?
To ensure accurate and efficient order processing, our system only processes the order and delivery instructions entered at checkout/cart. This helps prevent confusion or miscommunication and ensures your order reaches you as expected.