How to Get Your Floors Fast

We want to get your floors to you fast, and here’s how we do it:

  1. Free Warehouse Pickup - we have two warehouses in Sydney, in Belfield and Blacktown. Orders are ready for pickup as early as 1 hour after checkout.
  2. Home Delivery - delivery to your doorstep. Same or next day delivery for Greater Sydney and 3 - 8 day delivery for Regional NSW, VIC, QLD, SA, NT. Calculated at checkout based on your cart’s items.
  3. Local Depot Delivery - delivery to your closest transport depot for you to pickup anytime. May be more cost-effective than home delivery, and you can pick up at a time convenient for you.

Delivery is calculated at checkout based on your orders’ size and weight. For customers from regional areas, shipping may seem pricier, but it does cost us an arm and leg to deliver to regional and rural areas. We cover part of the cost, but keep in mind, your local store also pays for shipping and factors it into your quote. Put simply, we can still provide the lowest prices - even with shipping!

Where can I Pickup?

Pickups are free and you can pickup from the following locations

 Blacktown Warehouse Belfield Warehouse

Address: 7/360 Vardys Road, Kings Park 2148
Pickup Times: Monday - Saturday: 10am - 5pm
Instructions: Please call 3 hours prior to pickup: 1800 312 848

    Address: 3/113 - 115 Punchbowl Road, Belfield 2191
    Pickup Times: Monday - Saturday: 10am - 5pm
    Instructions: Please call 3 hours prior to pickup: 1800 312 848

      Flooring Delivery Charges

      For large flooring purchases, here are the approximate delivery costs by location:

      Accessories Delivery Charges


      How are deliveries priced?

      There are 2 reasons - (1) weight and (2) size. Flooring is quite heavy, typically between 16 - 25kg per box, with average deliveries between 500kg and 2000kg. Our floors tend to be 15% heavier than the average floor you may find, because of their enhanced density core (makes it more durable and solid underfoot). Secondly, some floorboards extend 2.3m, making them take up 2 pallet spaces on a truck.

       How do I exchange or refund a product?

      1. Please contact us by email with your specific refund request and your order number to:
      2. We will first try and rectify the issue by providing an exchange of the product.
      3. If you are not interested in an exchange, we will fully refund your order.

      Upon receipt of your request, we’ll be in contact within 1 business day to notify you of next steps. Upon refund approval, you will need to deliver (safely) the products to our warehouse. As soon as we receive and inspect the goods, we’ll process your refund and you should receive it instantly or in a couple of days.

      Will the driver help me unload?

      Yes, for less than 1 tonne deliveries, the driver will help unload but will definitely need your assistance. For over 1 tonne deliveries, the driver will have a machine that helps unload onto the driveway or somewhere convenient and safe. Please note, the driver will not assist with carrying the floorboards into your house.